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Your trust is our top priority — every transaction and guest record on Qorezo is safeguarded with industry-grade security measures.

Enterprise-Level Protection

• 256-bit SSL/TLS 1.3 for all traffic.
• PCI-DSS compliant payments via certified gateways (Razorpay/Stripe, etc.).
• Hardened cloud (firewalls, DDoS mitigation, 24×7 monitoring).
• GDPR-aligned collection, processing, and retention.
• RBAC with least-privilege access for Admin/Owner/Staff.
• Regular audits (code reviews, vuln scans, pen tests).

Secure Payments & Credentials

We never store full card PANs. Payments are tokenized by PCI-certified gateways. Passwords are hashed (bcrypt/PBKDF2) with unique salts.

Monitoring, Backups & Uptime

Continuous anomaly detection, daily automated backups, geo-redundancy, and a 99.9% uptime target to keep operations resilient.

Report a vulnerability: security@qorezo.com

We protect your data, maintain transparency, and give you control over your information.

1. Overview

Qorezo (“we”) collects and processes data to provide PMS, Website CMS, Booking Engine, and Channel Manager services.

2. Data We Collect

• Hotel account: business info, contacts, user credentials.
• Guest booking: name, email, phone, stay preferences.
• Payments: handled by PCI-certified processors; we don’t store full card data.
• Usage & cookies: logs/analytics to improve performance.

3. Use of Data

Operate core features, support, compliance, and product improvements. We do not sell or rent personal data.

4. Storage & Retention

Encrypted storage on reputable cloud; retained only for contractual/legal necessity.

5. Cookies

Session, analytics, and personalization cookies. You can disable non-essential cookies.

6. Sharing

Limited sharing with payment providers, channel partners, and sub-processors under DPAs with equivalent safeguards.

7. Your Rights

• Access, correction, deletion.
• Withdraw consent where applicable.
• Data portability (GDPR).

8. Terms of Use

No misuse, unlawful activity, or service interference. Access may be suspended for violations/fraud.

9. Updates

We may revise this policy; see the “Last Updated” date below.

Last Updated: October 2025 • Contact: privacy@qorezo.com

These Hotel Owner Terms (“Terms”) govern the access to and use of the Qorezo platform by hotel owners, operators, property managers, or other authorized representatives (collectively, “Hotel”, “you”, or “your”).

By accessing or using the Qorezo platform, you acknowledge that you have read, understood, and agree to be bound by these Terms.

Last Updated: 06 January 2026

1. Platform Role and Nature of Services

Qorezo provides a cloud-based technology platform that includes software tools such as a Property Management System (PMS), on-domain booking engine, channel manager, website content management system (CMS), and integrations with third-party payment gateways (collectively, the “Platform”).

Qorezo is a technology service provider only. Qorezo does not own, operate, manage, lease, franchise, or control any hotel, accommodation, or hospitality service. Qorezo does not act as a travel agent, broker, reseller, or merchant of record.

All accommodation services, guest experiences, stays, and related obligations are provided exclusively by the Hotel.

2. Eligibility and Authority

You represent and warrant that:

• You are legally authorized to operate the hotel or property listed on the Platform.
• You have full authority to enter into these Terms on behalf of the Hotel.
• All licenses, registrations, and approvals required under applicable law are valid and in force.

Qorezo reserves the right to suspend or terminate access if any representation is found to be false or misleading.

3. Account Registration and Accuracy of Information

You are responsible for maintaining accurate, complete, and up-to-date information on the Platform, including but not limited to hotel details, room descriptions, pricing, availability, policies, taxes, and contact information.

Qorezo relies entirely on the information provided by you and is not responsible for errors, omissions, or inaccuracies in such information.

4. Scope of Use

Subject to these Terms, Qorezo grants you a limited, non-exclusive, non-transferable, and revocable right to use the Platform solely for managing your hotel’s online presence, inventory, and bookings.

You shall not:

• Use the Platform for any unlawful purpose;
• Provide misleading or deceptive listings;
• Interfere with or disrupt the Platform;
• Attempt to access systems or data not authorized to you.

5. Bookings, Pricing, and Availability

You are solely responsible for:

• Setting room rates, availability, and booking conditions;
• Honoring confirmed bookings;
• Managing overbookings, cancellations, and guest communications.

Qorezo displays booking information as provided by you and may synchronize such information across supported distribution channels. Qorezo does not guarantee demand, occupancy levels, or revenue.

6. Payments, Refunds, and Chargebacks

Guest payments are processed through third-party payment gateways integrated with the Platform and are settled directly to the Hotel’s designated bank account.

Qorezo does not collect, hold, store, or settle guest funds.

All refunds, cancellations, disputes, and chargebacks are the sole responsibility of the Hotel and shall be handled in accordance with:

• The Hotel’s stated policies;
• Applicable payment gateway rules;
• Reserve Bank of India (RBI) guidelines and applicable law.

7. Taxes and Invoicing (India)

You are solely responsible for:

• GST registration and compliance;
• Determining applicable tax rates;
• Issuing tax invoices;
• Filing returns and remitting taxes.

Any invoices generated through the Platform are based on the information provided by you. Qorezo does not verify tax calculations and shall not be liable for any tax errors, penalties, or non-compliance.

8. Data Ownership and Data Protection

All guest, booking, and hotel data entered into the Platform remains the property of the Hotel.

Qorezo acts as a data processor and processes such data solely to provide the Platform services, in accordance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act).

You remain responsible for obtaining all required consents from guests and complying with data protection obligations applicable to you as a data controller.

9. Intellectual Property

All intellectual property rights in the Platform, including software, trademarks, and documentation, are owned exclusively by Qorezo.

You grant Qorezo a limited, non-exclusive license to use your hotel name, trademarks, logos, images, and content solely for operating and displaying your hotel on the Platform.

No ownership rights are transferred under these Terms.

10. Suspension and Termination

Qorezo may suspend or terminate your access to the Platform, with or without notice, if you:

• Breach these Terms;
• Misuse the Platform;
• Violate applicable law.

Upon termination, you may request export of your data within a reasonable period, subject to technical feasibility and legal obligations.

11. Limitation of Liability

To the maximum extent permitted by law:

1. Qorezo shall not be liable for:
   • Guest disputes;
   • Booking cancellations;
   • Revenue loss;
   • Hotel operations or services.
2. Qorezo’s total aggregate liability shall not exceed the fees paid by you to Qorezo during the twelve (12) months preceding the event giving rise to the claim.

In no event shall Qorezo be liable for indirect, incidental, special, or consequential damages.

12. Indemnity

You agree to indemnify, defend, and hold harmless Qorezo, its officers, directors, and employees from any claims, losses, liabilities, penalties, or expenses arising from:

• Hotel operations or guest stays;
• Refunds, cancellations, or disputes;
• Tax non-compliance;
• Violation of law or third-party rights.

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

All disputes shall be subject to the exclusive jurisdiction of the courts located in India.

14. Amendments

Qorezo may update these Terms from time to time. Updated terms will be published on the website or notified electronically. Continued use of the Platform constitutes acceptance of the revised Terms.

15. Contact and Grievance Redressal

For legal notices, questions, or grievances, please contact:

Email: legal@qorezo.com
Grievance Officer: Appointed in accordance with applicable law
Response Time: As prescribed under Indian law

These Guest Terms of Use (“Terms”) govern your access to and use of booking interfaces, websites, and services powered by the Qorezo platform (collectively, the “Platform”).

By making a booking or using a Qorezo-powered booking experience, you (“Guest”, “you”, or “your”) agree to be bound by these Terms.

Last Updated: 06 January 2026

1. Role of Qorezo

Qorezo is a technology service provider that offers software tools enabling hotels to display room availability, accept bookings, and process payments through third-party payment gateways.

Qorezo does not own, operate, manage, lease, franchise, or control any hotel, accommodation, or hospitality service. Qorezo does not provide lodging, travel services, or guest experiences.

All accommodation services, stays, and hospitality obligations are provided solely by the hotel or property you book (the “Hotel”).

2. Relationship Between Parties

For every booking made through the Platform:

1. The contract for accommodation is solely between you and the Hotel.
2. Qorezo is not a party to the accommodation contract.
3. Qorezo acts only as a technology facilitator.

Any issues related to your stay, including room quality, amenities, staff conduct, or services, are the sole responsibility of the Hotel.

3. Booking Process

The Platform enables you to:

• View hotel information and room options;
• Submit booking requests;
• Receive booking confirmations issued by the Hotel.

All booking details, including prices, availability, cancellation policies, and house rules, are provided by the Hotel. Qorezo does not independently verify such information.

4. Pricing, Payments, and Charges

Payments for bookings are processed through third-party payment gateways integrated with the Platform.

Qorezo does not collect, hold, store, or control guest funds. Payments are settled directly between you and the Hotel, subject to the terms of the payment gateway used.

Any additional charges, taxes, or fees are determined by the Hotel and disclosed at the time of booking.

5. Cancellations, Refunds, and Modifications

Cancellation, modification, and refund policies are determined exclusively by the Hotel.

Qorezo does not decide, approve, or process refunds. All refund timelines are subject to:

• The Hotel’s stated policies;
• Applicable payment gateway rules;
• Reserve Bank of India (RBI) guidelines and applicable law.

You acknowledge that delays in refunds may occur due to banking or gateway processing timelines.

6. Taxes and Invoicing

All taxes, including Goods and Services Tax (GST), are charged and collected by the Hotel, where applicable.

Tax invoices, if required, are issued by the Hotel. Qorezo does not calculate taxes and is not responsible for the accuracy of tax charges or invoices.

7. Guest Responsibilities

You agree to:

• Provide accurate and complete information during booking;
• Comply with the Hotel’s house rules, policies, and local laws;
• Resolve stay-related issues directly with the Hotel.

You acknowledge that failure to comply with Hotel policies may result in denial of service or additional charges, as determined by the Hotel.

8. Data and Privacy

Personal data provided by you is processed to facilitate your booking and stay.

• The Hotel is the primary data controller for guest data.
• Qorezo acts as a data processor, processing data solely to operate the Platform.

Data handling is governed by applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), and Qorezo’s Privacy Policy.

9. Platform Availability

Qorezo provides the Platform on a best-effort basis. While reasonable efforts are made to ensure availability, uninterrupted access is not guaranteed.

Qorezo shall not be liable for temporary interruptions due to maintenance, technical issues, or events beyond its reasonable control.

10. Limitation of Liability

To the maximum extent permitted by law:

1. Qorezo shall not be liable for:
   • Hotel services or guest experiences;
   • Booking cancellations or modifications;
   • Refund delays or disputes;
   • Losses arising from your stay at the Hotel.
2. Qorezo shall not be liable for indirect, incidental, special, or consequential damages, including loss of enjoyment, business, or opportunity.

11. Indemnity

You agree to indemnify and hold harmless Qorezo from any claims, losses, or liabilities arising from:

• Your breach of these Terms;
• Violation of Hotel policies or applicable law;
• Misuse of the Platform.

12. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

All disputes arising from these Terms shall be subject to the exclusive jurisdiction of courts located in India.

13. Changes to These Terms

Qorezo may update these Terms from time to time. Updated terms will be published on the Platform. Continued use of the Platform constitutes acceptance of the revised Terms.

14. Contact and Grievance Redressal

For platform-related issues or legal notices, you may contact:

Email: support@qorezo.com
Grievance Officer: Appointed in accordance with applicable law
Response Time: As prescribed under Indian law

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